Frequently Asked Questions

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About Zero

What is Zero for?

Zero is an end-to-end service to help you quit smoking. We use a combination of nicotine replacement therapy (NRT), medication, and support, which has been proven by medical research to increase your chances of quitting by up to 4x compared to quitting cold turkey.


Who is Zero for?

Zero is for people who are fed up with failed quitting attempts as well as first time quitters. Zero is here to help you quit quitting.


How does it work?

1. It starts with an online doctor visit to collect your medical history.

2. A physician will then make a personalized recommendation based on your history and preferences.

3. Zero will ship your Quit Kit or other recommended solutions right to your door, for free.

As you start your journey, the Zero – Quit Smoking Tracker app will guide you through the entire process. Zero has everything you need to be a quitter.


How long is the Quit Kit program?

Bupropion (brand name Zyban) is approved for 12 weeks with an option to extend to 24 weeks. Nicotine gum can be used indefinitely and is always preferred to smoking if it helps with abstinence.


What is in the box?

Depending on your preference and your doctor’s recommendation, Zero will ship nicotine gum and prescription medication right to your door in two separate packages.


Where is Zero available?

Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Nevada, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

Some states will require a phone call or a video chat. After you complete your dynamic online doctor visit, your doctor will follow up with the appropriate next steps.

If we’re not available in your state, please email care@ro.co and we’ll put it on the top of our list.


Why is Zero only available in certain states?

In order to prescribe medicine, a physician has to be licensed in the state where the patient is located. Therefore, buproprion by Zero is only available in the states where physicians on the Ro platform are licensed. But good news is that we’re expanding rapidly.

If we’re not available in your state, please email care@ro.co and we’ll put it at the top of our to-do list.


Who are the doctors on the Zero platform?

All of the physicians on the Ro platform are U.S. licensed physicians. Each doctor undergoes an extensive background check and license verification process. Also, you’ll only be treated by physicians that are licensed in your state.

When you message or talk with a physician on the Ro platform you can see their resume, medical license, and credentials anytime you want. Just click on their name in the messaging thread in your account and take a look.

Ro also has a medical advisory board that includes a former surgeon general, established clinical directors, and medical leaders in fields ranging from smoking cessation and psychology, to urology, pathology, relationship counseling, and family medicine.


What is the minimum age?

You must be 21 or older to sign up for Zero.


Is my information safe?

Yes. Ro’s platform is HIPAA compliant, which means we’ve implemented strict security protocols and taken extraordinary measures to protect and secure your information.

Please read our Privacy Policy for more details.


Cost & pricing

How much does an online doctor's visit cost?

It costs $15 for an online doctor’s visit. All of the physicians on the Ro platform are U.S. licensed physicians and each doctor undergoes an extensive background check and license verification process. If a doctor determines that you are not eligible to be treated via telemedicine, your $15 will be refunded.


How much does the Quit Kit cost?

If the Quit Kit is determined to be the best option for you, the cost is $129/month. The Quit Kit typically lasts 90 days, but some people may have an additional consultation with their doctor to extend treatment to 180 days.

A version of the Quit Kit is also available for $87/month. This version would only include one (1) box of Nicotine Gum per month instead of the doctor recommended two (2) boxes per month.


How much does the medication (bupropion) cost?

If a doctor recommends only using the medication, the cost will be $45/month.


How much does the nitcotine gum cost?

If you decide to only use the nicotine gum, then you have two options. You can choose to receive one (1) box of gum per month for $42/month, or two (2) boxes of gum per month for $84/month.


When am I charged for the medication?

You will only be charged for the medication after a physician has approved your treatment plan. If your doctor decides that you are unsuitable to be treated via telemedicine, you’ll be refunded for your online doctor visit ($15) and will not be charged for the medication.


Is Zero covered by insurance?

Not at the moment, but hang tight! We are working to allow for insurance coverage in the near future.

This medication may be covered by insurance though (inclusive of Medicaid and Medicare) when sold by other providers.


Nicotine Gum

How many pieces do I receive per month?

The Quit Kit and the 2-box subscription will both give you 320 pieces of gum per month. The 1-box subscription will only give you 160 pieces of gum per month.

This means that the doctor recommended Quit Kit gives you about 10 pieces of gum per day.


How long is a piece good for?

Each piece lasts around 30 minutes.


How much nicotine is in the gum?

Depending on how much you smoke, your physician will make a recommendation. You will either start on 2mg or 4mg of nicotine per piece.


What flavors does the gum come in?

Only Ice Mint for now. If you are interested in other flavors feel free to let us know at care@ro.co.


Prescription Medication

What medication does the physician prescribe?

If safe and appropriate, your physician can prescribe bupropion to help you quit smoking. Bupropion is the generic form of Zyban.


What if I don’t want a prescription?

No problem. The way you choose to quit is entirely up to you, and you can select this preference during your online doctor visit.

With that being said, multicomponent therapy has been shown to be superior for successful quitting compared to single component therapy.


What is Bupropion?

Bupropion is a smoking cessation aid and antidepressant. It can treat depression and help people quit smoking. It can also prevent depression caused by seasonal affective disorder (SAD).

Common brand names of bupropion are Zyban, Aplenzin, and Wellbutrin.


Are there any side effects of bupropion?

According to the Physician’s Desk Reference (PDR) common reactions may include “agitation, dry mouth, insomnia, headache/migraine, nausea/vomiting, constipation, tremor, dizziness, excessive sweating, blurred vision, tachycardia (rapid heart rate), confusion, rash, hostility, cardiac arrhythmia (irregular heartbeat), and auditory disturbance.


Is this medication sold only by Zero?

Zero is the only online smoking cessation solution that uses multicomponent therapy to help you quit smoking. Part of this treatment includes the use of bupropion which can be prescribed by other doctors and sold by other pharmacies.


Is bupropion covered by insurance?

Not at the moment, but hang tight! We are working to allow for insurance coverage in the near future.

This medication may be covered by insurance though (inclusive of Medicaid and Medicare) when sold by other providers.


The App

How does the Zero - Quit Smoking Tracker mobile app work?

The Zero – Quit Smoking Tracker mobile app will guide you through the process of your quitting journey.

Everyone’s journey is different, so it’s important that your experience is personalized from beginning to end. With Zero, you’ll have a guide in your pocket, tools for when you get a craving, and a resource to turn to as you quit with Zero.


Where is the app available?

The Zero – Quit Smoking Tracker mobile app will be available for iOS starting on 10/2. You will be able to download it from the App Store on your Apple device.

The app will also be available for Android users in the near future. Please stay tuned!

Feel free to shoot an email to care@ro.co if you would like to be notified when Android is live.


Telehealth

Do I need to see a doctor in-person to use Zero?

You do not need to see a doctor in person to use Zero. You can simply use Zero’s online doctor visit to start the process.


Is it legal to prescribe medication online?

Yes. Ro has built telehealth technologies to enable physicians to practice medicine and take care of patients remotely. Every doctor you interact with is licensed to prescribe medicine and treat patients in your state and complies with all governing medical laws in the US.

If you have feedback about the platform or a complaint regarding a physician on the Ro platform, please email care@ro.co.


Is this a safe way to receive treatment?

Yes. Telemedicine is safe and effective—as long as patients answer questions truthfully, accurately, and completely. It’s also important that you only upload pictures of yourself and your ID (not someone else), and that you take those pictures during the online doctor visit. Doctors are only effective when they have accurate and current information about your case—both in telemedicine and in-person visits.

Physicians on the Ro platform depend solely on the information you provide during your visit and via secure chat, phone, or video. They have no way of externally verifying the information you provide. In addition, if prescribed medicine, it’s necessary to read the personalized treatment plan created by your doctor before taking any medication. Only by reading this information in its entirety and fully understanding the content can you adequately weigh the risks and benefits of the treatment.


How quickly will a doctor review my initial history?

After your online visit a doctor will complete their initial review of your medical history within 2 hours during business hours and within 24 hours during non-business hours.

If you’ve been waiting longer than this, please email care@ro.co and we’ll take care of it.


Does Zero replace my primary care physician?

Zero by Ro is a complement to—not a replacement of—your primary care physician (PCP). It’s important to keep your PCP and any other physicians involved in your care and up-to-date with your treatment plan from Ro. You can head to your account and message the medical support team at any time to share your medical information with your PCP or other doctors.


Does everyone have the chance to talk to a doctor?

Absolutely. After you complete your initial online doctor visit, you can message a physician any time you have a question. Also, if you want to chat with the doctor via a phone call or video chat, message our medical support team and we’ll make it happen.


Can I video chat with a doctor?

After you’ve finished your initial online doctor visit and a physician has decided you’re a good candidate for telemedicine, you can speak with a physician via messaging, phone call, or a video conference at any time as you and your doctor deem appropriate.


Is a video chat required?

It depends. Certain states require a video chat with your doctor. After your initial online doctor visit, a physician will reach out with the appropriate next steps.


Do I need a prescription to use Zero?

You do not need a prescription to use Zero, but the doctor recommended Quit Kit does include medication that requires a prescription.

Zero offers three different products to help you quit smoking. These products include medication (buproprion), a nicotine replacement gum, and a free mobile app that supports your quitting journey. You are able to use these products separately, but when combined, they create the Zero Quit Kit that’s been proven to be 4 times more effective at helping you quit than going cold turkey.


Can I use any pharmacy?

If you choose the Ro Pharmacy Network, we’ll ship your medication for free. We also offer customer support 365 days a year.

You can always use your own pharmacy, although it will not offer bundled pricing on both the nicotine gum and bupropion. It’s also important that your pharmacy is able to receive e-prescriptions and that it’s part of the Surescripts Network (the Surescripts Network includes 95% of pharmacies across the country).


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